UNCOMMON consulting
EVO helps you decode complexity with tools purpose-built for the realities of public service operations and technology solution provider environments.
We provide clarity, precision, and practical direction to help you modernize services, strengthen partnerships, and deliver better outcomes for your customers & constituents.
Our TEAM
I'm at your service with over 25 years’ experience as an advisor specializing in service redesign, process improvement and CX engagement across a variety of channels, markets and environments such as government services, commercial banking & insurance, SaaS, technology providers and professional services organizations.
I bring over two decades of experience working across diverse ecosystems & contexts as a service designer, project planner and facilitator.
Relying on expertise refined from business process design and IT project planning experience, I'm able to guide multi-stakeholder teams in the strategic application of technology as a differentiator for customer-centric service delivery improvement.
Having implemented projects across a variety of service environments and service cultures, I have a unique ability to elicit the information necessary to ensure the optimal alignment of technology with User needs.