Successful operational environments are frequently home to a variety of technology-enabled service improvement initiatives. Each one of which is expected to deliver some manner of strategic CX value alongside the operational objectives it’s aiming to achieve.

But to deliver both operational effectiveness and optimal CX outcomes, accurate intel & confident decisions are a must from the get-go. 

So you need a reliable way to reduce the pressure on your stakeholders while accurately identifying the priorities that are most relevant to the success of your upgrade strategies.