Service Innovation Sprint
A comprehensive, insight-driven initiative that helps you identify, align & focus your improvements for maximum impact.
Your Sprint ensures that all your competing needs & priorities are kept ordered & sorted; no silos here.
Understand the current target service experience & context.
Map the service journey touchpoints and key operations.
Identify friction points, root causes and opportunities.
Evaluate impacts, effort and feasibility to determine priorities.
Create a practical, phased action plan with clear next steps.
THE Challenge
Service improvements depend on successfully identifying & aligning the needs, expectations & priorities of a variety of stakeholders, customers, technologies & service delivery teams. Each of which represents a unique combination of diverse needs, drivers & requirements.
THE Solution
Each of these influences ultimately need to be guided by the same playbook regarding what is required & why.
So we designed the Innovation Sprint to help you collaborate more effectively and guide you in integrating your project’s myriad competing priorities & expectations in the most practical ways.
Your Sprint’s scalable preparation & planning framework will integrate the insights & experience of both your Service Delivery and Technology teams to help you identify, align & manage key project drivers and ensure optimal outcomes from your investment of time & effort.
YOUR SPRINT’S ROLE
Visualize the service actually working across people, processes, systems and channels.
Understand the key issues and where improvements will have the greatest impact.
A comprehensive picture of improved service and experience outcomes.
A phased roadmap to implement changes with confidence.