Let's enhance your CX resilience.
Your customers feel that they’ve received value for their investment of time, energy or effort.
Your customers appreciate your well-designed engagement paths of least resistance.
Your Service Delivery Teams experience less operational friction, enabling smoother CX value delivery.
We specialize in helping ensure that your Service Improvement projects deliver beyond expectations by realizing the value & benefits of Intelligent CX: seamless human-plus-digital engagement and alignment of Operational & CX value.
Paul Alexander Joo
experience STRATEGY & design
I am at your service with over 25 years’ experience as an advisor specializing in service design, process improvement and customer engagement across a variety of channels, markets and environments.
Integrating consulting & design strategies, I’ll help you transcend “business as usual” with the best returns on your hard-earned time, energy & experience, and keep you well ahead of your environment’s continually evolving demands.
Miin J. Lim
Service Design
I bring over two decades of experience working across diverse ecosystems & contexts as a service designer, project manager and facilitator.
Building on expertise refined from business process design and technology services experience, I guide multi-stakeholder teams to successfully deliver customer-centric service delivery improvement.
Having implemented projects across a variety of service environments and service cultures, I help our clients ensure the optimal alignment of User & Provider needs.