EVO EXPERIENCE DESIGN

Evolved Service Innovation.

Realize rapid CX gains from your service improvement projects.

Less uncertainty. Better outcomes.

Optimizing the customer experience by redesigning one or more services is actually the essential focus of every service innovation or improvement initiative.


So access to service design tools that align & integrate the diverse needs of your customers, stakeholders and service delivery teams gives you a tremendous advantage in delivering the service experience improvements you’re looking for.

Our Solutions

A key characteristic of every transformative initiative is that it inevitably surfaces all sorts of competing priorities & demands, which left unchecked can easily squander precious time & resources.

 

So our Sprints are designed to accelerate CX engagement, revenue generation & recovery, and time to project value by helping you reduce uncertainties, seamlessly integrate your technologies and secure frictionless project collaboration.

Whether you’re starting something new, redesigning the old, or reaching ahead with new advancements, each  Sprint is custom-tailored to ensure that your initiatives delivers as promised.

Technology Integration Sprint

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UBC Parking Services

CX-Driven Prioritization of Digital Asset Mapping

City of Edmonton

Accessible Parking Digital Service Experience Improvement

Experience
Design Sprint

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City of Edmonton

Residential Permit Parking Service Experience Blueprinting

City Of Edmonton

Development Services Inspections & Compliance Design Sprint

Prŏj′ĕkt′ (n.)

A focused application of your resources to achieve a clearly defined set of service improvement objectives.
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