EVO EXPERIENCE DESIGN

Evolved Service Innovation.

Realize rapid CX gains from your service improvement projects.

Effective redesign. Optimal outcomes.

The ultimate objective of any service improvement initiative is optimizing the customer experience.

 

But the inevitable challenges arising from competing priorities & demands among customers, stakeholders and service delivery teams can make optimal CX feel like an unattainable ideal.

 

The solution? Redesign your services for both operational effectiveness and optimal CX.

Our Solutions

We provide service design tools that enable you to anticipate, align & integrate your competing needs from the get-go, giving you the ability to accelerate CX engagement, revenue generation & recovery, and time to project value.

So whether you’re starting something afresh, redesigning the old, or forging ahead with new resources, we can help you proactively integrate your technologies, ensure effective project collaboration and deliver outstanding customer experiences.

Technology Integration Sprint

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UBC Parking Services

CX-Driven Prioritization of Digital Asset Mapping

City of Edmonton

Accessible Parking Digital Service Experience Improvement

Experience
Design Sprint

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City of Edmonton

Residential Permit Parking Service Experience Blueprinting

City Of Edmonton

Development Services Inspections & Compliance Design Sprint

Prŏj′ĕkt′ (n.)

A focused application of your resources to achieve a clearly defined set of service improvement objectives.
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