Let's enhance your CX resilience.
We ensure that your Service Improvement projects leverage evidence-based CX Intelligence to align human-plus-digital engagement with your operational & strategic CX priorities.
Paul Alexander Joo
experience STRATEGY & design
I am at your service with over 25 years’ experience as an advisor specializing in service redesign, process improvement and CX engagement across a variety of channels, markets and environments such as government services, commercial banking & insurance, SaaS, technology providers and professional services organizations.
Incorporating design & integration strategies, I’ll help you make informed decisions about your services that best align with the evolving expectations of your customers.
My aim is to help you operationalize strategic CX within your tech-enabled service improvement initiatives, ensuring that you remain a few strategic steps ahead of your environment’s continually evolving demands.
Key Project Responsibilities: Designing & facilitating workshops and working with clients in analyzing, synthesizing & applying project inputs, information & insights to ensure successful improvement initiatives.
Miin J. Lim
Service Design
Miin brings over two decades of experience working across diverse ecosystems & contexts as a service designer, project planner and facilitator. Relying on expertise refined from business process design and IT project planning experience, she is able to guide multi-stakeholder teams in the strategic application of technology as a differentiator for customer-centric service delivery improvement.
Having implemented projects across a variety of service environments and service cultures, Miin has a unique ability to elicit the information necessary to ensure the optimal alignment of technology with User needs.
Key Project Responsibilities: Providing project management, workshop facilitation and coordinating with Client teams.