EVO EXPERIENCE DESIGN

Evolved Service Innovation.

Helping you meet customer expectations across the entire Solution lifecycle, our Sprints provide several advantages:

Increase Project Revenues

Help your customers reduce uncertainty & decision bottlenecks faster so you can move from proposal to signed contract sooner.

Overcome solution-fit concerns and bolster customer confidence in achieving their optimal outcomes to make it easier to renew & expand contracts and validate premium pricing.
Align your solutions more closely with each customer’s strategic goals & outcomes to reveal hidden needs that can be uniquely addressed with your modules, integrations, or premium features.

Increase Project Profitability

Guide customers to more fully utilize your system’s capabilities, setting the stage for faster feature adoption and increasing solution value.
Consume less billable time on expensive mid-project changes, custom “transition fixes” & overruns and spend more time on high-value activities.
Minimize the development/configuration “do-overs” and broken delivery timelines that result in costly post-launch support burdens like support tickets, firefighting & customer support escalations.

Technology Solution
Project Scenarios

Common Scenario

As a Technology Specialist, you're looking to accomplish a confident & seamless technology upgrade or renewal initiative by:

  • Uncovering definitive & accurate customer inputs & intel to avoid miscommunications that will slow or stall your customer’s buying decisions.
  • Leveraging your expertise & understanding to ensure customer confidence & satisfaction with their buying decisions.

Common Scenario

As a Technology Specialist, you're collaborating on technology projects with other Specialists and looking to accomplish two key shared objectives:

  • Avoid any misinformation & miscommunications that are most commonly responsible for slowing, stalling or at times even derailing deployments & profitability.
  • Leverage your combined expertise to optimize mutual project success and profitability.

Eclipse your competitors by staying on top of evolving customer expectations and creating successful Solution Experiences.

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