EVO EXPERIENCE DESIGN

Evolved Service Innovation.

Planning & Prioritization Sprint

The Setting:  You’re responsible for directing the Strategic and Operational outcomes of multiple improvement initiatives. 

The Challenge:   One of your must-haves is a way to confidently sequence & strategically prioritize all those initiatives.

The Solution:   We’ve designed the Planning Sprint to help you optimize the selection, scoping & sequencing of all your improvement initiatives. 

 Leveraging an agile design thinking approach, your Sprint will be guided by the needs, priorities & expectations of your Strategic and Operational stakeholders.

The outcome is a practical framework you can use to strategize & manage the visibility, organization & prioritization of your Service Improvement initiatives in terms of interoperability as well as Strategic & Operational Value.

Optimize your Service Improvement initiatives to realize Strategic & Operational outcomes, benefits & value.

01
Sprint Prep & Kick-Off:
Together we'll determine workshop participants, clarify & recap your target service & improvement objectives, and outline key activities in preparation for your Sprint workshops.
02
Sprint Workshops:
We'll create a clear visual record of the relevant process steps & interaction touchpoints of the target service, enabling the exploration & identification of viable improvement opportunities.
03
Sprint Outcome Briefings:
We'll discuss practicalities concerning the different types of upgrade insights & opportunities identified in the workshops, ensuring that everyone is comfortable utilizing them to progress forward confidently.

We’ll custom-tailor each of these core Sprint components to facilitate the most proactive & effective utilization of your strategic, operational & technology resources.

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