Let's enhance your CX resilience.
We specialize in helping ensure that your Service Improvement projects deliver beyond expectations by leveraging Intelligent CX: seamless human-plus-digital engagement and evidence-based alignment of Operational & CX value.
Paul Alexander Joo
experience STRATEGY & design
I am at your service with over 25 years’ experience as an advisor specializing in service redesign, process improvement and CX engagement across a variety of channels, markets and environments such as government services, commercial banking & insurance, SaaS, technology providers and professional services organizations.
Incorporating design & integration strategies, I’ll help you make informed decisions about your services that best align with the evolving expectations of your customers.
My aim is to help you operationalize strategic CX within your tech-enabled service improvement initiatives, ensuring that you remain a few strategic steps ahead of your environment’s continually evolving demands.
Key Project Responsibilities: Designing & facilitating workshops and working with clients in analyzing, synthesizing & applying project inputs, information & insights to ensure successful improvement initiatives.
Miin J. Lim
Service Design
I bring over two decades of experience working across diverse ecosystems & contexts as a service designer, project manager and facilitator.
Building on expertise refined from business process design and technology services experience, I guide multi-stakeholder teams to successfully deliver customer-centric service delivery improvement.
Having implemented projects across a variety of service environments and service cultures, I help our clients ensure the optimal alignment of User & Provider needs.
Key Project Responsibilities: Providing project management, workshop facilitation and coordinating with Client teams.