Service Experience Sprint
Seamlessly integrate priority inputs for project success.
To successfully meet the demands placed on your anticipated service upgrades, you’ll need to uncover & accommodate the “WHATS & WHYS” of the competing expectations that are influencing them.
Naturally, your stakeholders, customers, technology and service delivery teams all have their own unique combination of diverse needs, drivers & requirements. So we created our Experience Sprint to make it easier for everyone to collaborate more effectively and secure frictionless project outcomes.
Designed to help you optimize stakeholder engagement by aligning & integrating diverse project drivers, your Sprint helps guide the seamless integration of competing priorities & expectations and ensure a successful project experience.
Reduce the risk of conflicting objectives & indecision with a
practical framework to guide project collaboration.
Each Sprint is custom-tailored to give you clarity on where & how you can more proactively maximize Strategic, Operational & CX value. It also provides a clear picture of how your planned improvement objectives will inform & impact the redesign of the services that you are aiming to improve, enabling you to:
- Confidently coordinate & integrate Operational, Technology, and Customer priorities & expectations to accurately reflect both Operational & CX needs.
- Keep everyone focused with a clear plan of what's necessary to accomplish your Project objectives throughout the entire service redesign process.
- Eliminate common Project frictions and ensure that everyone is working from the same playbook and collaborating effectively.
Integrate competing expectations & priorities with confidence.
Start strong, finish strong
Aligning your WHYS determines your project experience.
Successfully running & completing a Service Improvement project depends on your ability to align the “WHYS” behind all the competing expectations & priorities that are driving and influencing it.
Having clearly synchronized target drivers & outcomes enables you to avoid the frictions that can often stall or sink a project:
Nagging uncertainties as to why certain improvements are necessary.
Scope creep that invariably leads to wasted time, energy & resources.
Impromptu changes that result in communications & service delivery breakdowns.
Align & integrate the diverse needs of your Stakeholders, Customers and Service Delivery Teams to...
- Achieve consensus more readily on what's necessary to accomplish your Project priorities.
- Communicate your priorities confidently & effectively to key project stakeholders.
- Eliminate common Project frictions and ensure that everyone stays working from the same playbook.
Intelligent CX is the culmination of well-designed & well-executed service experiences i.e. what customers think, feel and do as they interact with all the touchpoints of people, processes & policies that comprise their experience with your services.
So we’ve designed this Sprint to provide you with a project preparation & planning framework for CX optimization, guiding & enabling operational service redesign upgrades that effectively improve your ability to deliver Intelligent CX.