Solution – SID – EVO EXPERIENCE DESIGN

<< For Technology Solution Providers

Solution Integration Diagnostic

Intervene to prevent concerns from becoming frictions.

The Setting:
Your customer seems to be struggling with getting the most out of their current solution from you because it doesn’t seem to be functioning as they anticipated.

Clearly, there’s some disconnect between what they expected from their solution and what’s actually happening in their unique environment

The Challenge:

They’re not sure how to manage what they just bought; they’ve overestimated their understanding of the technology.
They’re not sure of precisely why they bought what they did; they’ve insufficiently spec’d out their own needs & requirements in terms of clear & specific usability.
They’ve chosen unsuitable components, features or functions; different than what they’ve ended up actually needing.

The Solution:

We’ll work with you & your customer to accurately identify any gaps among the components, features or functions they currently require in order to achieve their anticipated solution efficacy & utilization.

This enables your customers to feel in control of their own Solution experience, and serves as a practical way to show them that you value both their business and your relationship with them.

The Process:

Through a series of workshops, we work with you & your customer to:

Identify any areas where insufficient understanding of their chosen technology’s capabilities may be contributing to under-utilization.
Gain clarity on the specifics of their own usability requirements so they can more confidently apply your solution to creating satisfactory outcomes.
Increase customer comfort & confidence with additional clarity regarding the suitability of available components, features or functionalities.

Collaborative solutions deliver tangible benefits:

Increased Spend. Loyal customers spend 67 percent more than new ones. Over the course of a year, experience-driven businesses grew revenue 1.4 times faster and increased customer lifetime value 1.6 times more than their competitors.

Lower Costs. Focusing on Customer Success has the potential of lowering the cost of serving B2B customers by as much as 20 percent.

Repeat Business. Sixty-two percent of B2B customers have purchased more from a company after a good customer service experience.

Our Sprints enable you to better align your upgrade & renewal offerings to meet heightened customer expectations. Because the more effortlessly & seamlessly you can engage with your customers, the more likely you are to:

Increase upgrade/renewal win-rates & profitability through smoother & more confident customer engagement.
Uncover useful perspectives on your product & service satisfaction parameters, enabling you to reduce customer frictions and adapt your offerings for better profitability.
Improve customer confidence and improve their utilization performance.

“The expectation is no longer just for you to deliver a service, but for you to anticipate business needs and streamline service processes.”