Solution – CSS – EVO EXPERIENCE DESIGN

<< For Technology Solution Providers

Collaborative Solutions Sprint

Optimize Provider-Reseller collaboration to maximize your value.

The Setting:

You are looking to accomplish a confident & seamless upgrade or renewal initiative by:

Uncovering definitive & accurate customer inputs & intel to avoid miscommunications that will slow or stall your customer’s buying decisions.
Leveraging your expertise & understanding to ensure customer confidence & satisfaction with their buying decisions.

The Challenge:

Selling & implementing upgrades effectively demands accurate & usable information in order to satisfy customer expectations – while avoiding the pushback, frictions and confusion that can easily arise in any technology upgrade setting.

The Solution:

We’ll work with you & your customer to accurately identify & quantify the most relevant upgrade/renewal information each of you need to share – from quote to fulfillment – in order to ease decision-making and improve solution utilization. This enables your customers to more effectively contribute to their own Solution experience, guides you to reach timely & thorough upgrade/renewal decisions sooner, and serves as a practical way to show your customers that you value your relationship with them.

The Process:

Through a series of meetings & workshops, we work with you & your customer to:

Closely align your upgrade’s quote-to-fulfillment offerings to better harmonize with your customer’s needs and more reliably ensure anticipated outcomes.
Increase customer confidence through delivering seamless & frictionless collaboration and effectively managing customer requests & satisfaction throughout the process.

Collaborative solutions deliver tangible benefits:

Increased Spend. Loyal customers spend 67 percent more than new ones. Over the course of a year, experience-driven businesses grew revenue 1.4 times faster and increased customer lifetime value 1.6 times more than their competitors.

Lower Costs. Focusing on Customer Success has the potential of lowering the cost of serving B2B customers by as much as 20 percent.

Repeat Business. Sixty-two percent of B2B customers have purchased more from a company after a good customer service experience.

Our Sprints enable you to better align & combine your unique combination of expertise to meet heightened customer expectations.

Because the more effortlessly & seamlessly you can engage with your customers, the more likely you are to:

Increase per-project win-rates & profitability through smoother & more consistent quote-to-fulfillment engagement.
Uncover useful perspectives on your product & service delivery parameters, enabling you to reduce customer frictions and systematize future collaborations with better profitability.
Improve customer relationships, better integrate complementary functionalities and enable more naturally iterative renewal/cross-sell/upsell motions.

“The expectation is no longer just for you to deliver a service, but for you to anticipate business needs and streamline service processes.”