Solution – CSS – EVO EXPERIENCE DESIGN

<< For Technology Solution Providers

Collaborative Solutions Sprint

Optimize Provider-Reseller collaboration to maximize your value.

The Setting:

You are a Technology Specialist partnering on projects with other Specialists, looking to accomplish two key collaborative objectives:

Avoid any misinformation & miscommunications that are most commonly responsible for slowing, stalling or at times even derailing deployments & profitability.
Leverage your combined expertise to optimize mutual project success and profitability.

The Challenge:

Working together successfully as Specialists demands confidently & seamlessly sharing accurate & usable information in order to deliver effective customer outcomes – while avoiding any frictions and confusion.

The Solution:
The Solutions Sprint facilitates more robust & seamless collaboration between Providers & Resellers – particularly within Sales & PM motions.

It enables you & your Specialist partners to benefit from seamlessly sharing accurate & usable information – from quote to fulfillment – working smoothly together to successfully deliver effective customer outcomes.

The Process:

Through a series of meetings & workshops, we work together with Providers, Resellers and your customers to:

Successfully align your shared quote-to-fulfillment actions to better harmonize with your customer’s needs and more reliably ensure your solution’s optimal performance.
Optimize the quality of customer experience you’re delivering in terms of seamless & frictionless collaboration and more comfortably & effectively managing customer understanding, requests & satisfaction.

Collaborative solutions deliver tangible benefits:

Increased Spend. Loyal customers spend 67 percent more than new ones. Over the course of a year, experience-driven businesses grew revenue 1.4 times faster and increased customer lifetime value 1.6 times more than their competitors.

Lower Costs. Focusing on Customer Success has the potential of lowering the cost of serving B2B customers by as much as 20 percent.

Repeat Business. Sixty-two percent of B2B customers have purchased more from a company after a good customer service experience.

Our Sprints enable you to better align & combine your unique combination of expertise to meet heightened customer expectations.

Because the more effortlessly & seamlessly you can engage with your customers, the more likely you are to:

Increase per-project win-rates & profitability through smoother & more consistent quote-to-fulfillment engagement.
Uncover useful perspectives on your product & service delivery parameters, enabling you to reduce customer frictions and systematize future collaborations with better profitability.
Improve customer relationships, better integrate complementary functionalities and enable more naturally iterative renewal/cross-sell/upsell motions.

“The expectation is no longer just for you to deliver a service, but for you to anticipate business needs and streamline service processes.”