The Setting:  

You are looking to accomplish a confident & seamless upgrade or renewal initiative by:

• Uncovering definitive & accurate customer inputs & intel to avoid miscommunications that will slow or stall your customer’s buying decisions. 
• Leveraging your expertise & understanding to ensure customer confidence & satisfaction with their buying decisions.

The Challenge:  

Selling & implementing upgrades effectively demands accurate & usable information in order to satisfy customer expectations – while avoiding the pushback, frictions and confusion that can easily arise in any technology upgrade setting.

The Solution:  

We’ll work with you & your customer to accurately identify & quantify the most relevant upgrade/renewal information each of you need to share – from quote to fulfillment – in order to ease decision-making and improve solution utilization. This enables your customers to more effectively contribute to their own Solution experience, guides you to reach timely & thorough upgrade/renewal decisions sooner, and serves as a practical way to show your customers that you value your relationship with them.

The Process: 

Through a series of meetings & workshops, we work with you & your customer to:

• Closely align your upgrade’s quote-to-fulfillment offerings to better harmonize with your customer’s needs and more reliably ensure anticipated outcomes.
• Increase customer confidence through delivering seamless & frictionless collaboration and effectively managing customer requests & satisfaction throughout the process.