Service Experience Sprint
The Setting: You’re responsible for directing Strategic and Operational improvement initiatives. So undertaking any service improvement means having to identify & align the needs, expectations & priorities of a variety of stakeholders, customers, technology & service delivery teams.
The Challenge: Each of these influencers represents a unique combination of diverse needs, drivers & requirements that have to be favourably addressed & managed for your initiative to succeed.
The Solution: We’ve designed the Experience Sprint to guide you in realistically integrating your project’s myriad competing priorities & expectations.
By helping you identify, align & manage diverse project drivers, your Sprint helps you ensure a satisfactory project experience for everyone involved.
Reduce the risk of conflicting objectives & indecision with a
practical framework to guide
project collaboration.
- Confidently coordinate & integrate Operational, Technology, and Customer priorities & expectations to achieve collaborative consensus on both Operational & CX needs.
- Keep everyone focused throughout the entire service redesign process with a clear plan of what's necessary to accomplish your objectives.
- Eliminate common Project frictions to ensure that everyone is collaborating effectively while working from the same playbook.
We’ll custom-tailor each of these core Sprint components to facilitate the most proactive & effective utilization of your strategic, operational & technology resources.