Technology Alignment Sprint
The Setting: You’re looking to ensure that your technology upgrade initiative successfully delivers optimum functionality that works for everyone.
The Challenge: The success of your technology upgrade initiative depends on both you & your Solution Provider working from the same playbook regarding what is required & why.
The Solution: We’ve designed the Alignment Sprint to keep the focus on human-plus-digital engagement, making it easier for you & your Solution Provider to collaborate more effectively and develop clear functional requirements that enable a successful technology upgrade experience.
Our Sprint’s scalable preparation & planning framework integrates the insights & experience of both your Service Delivery and Technology teams to guide the seamless alignment of new technologies with the needs of your service delivery environment.
And helps you ensure the best returns from your Solution Provider’s expertise, your own experience and your technology investment.
Reduce indecision & risks with clear requirements that enable seamless technology alignment & integration.
- Identify the solutions that best fit your technology profile and accurately reflect both your Operational & CX needs.
- Manage your functional requirements dialogue consistently & effectively throughout the entire technology upgrade process.
- Recognize & utilize the full functionality of your technologies and realize significant CX value from your tech investment.
We’ll custom-tailor each of these core Sprint components to facilitate the most proactive & effective utilization of your strategic, operational & technology resources.