University of British Columbia (UBC)
Parking Facilities Management & Enforcement
Parking Systems Management
Senior Management
CX-Driven Prioritization of Digital Asset Mapping
The UBC Parking Services department undertook a Pilot Project to map their parking inventory & assets using advanced ALPR technology.
Situation
The Director’s objective was to access rich & informative data to effectively run their parking operations. Additionally, the idea was to pave the way for creating & offering enhanced AI-assisted wayfinding and navigation experiences for students & visitors.
Action
Key staff from the Parking Services Operations Teams were invited to participate in a Technology Integration Sprint project designed to help them to:
- Provide key insights into their respective areas of the Service Experience Journey.
- Achieve consensus on the specifics of UBC’s technology Wishlist Items that would aid the ALPR Solution Provider in successfully customizing their Pilot Project template.
Outcome
Through a series of Rapid Prototyping Workshops, the Solution Provider & UBC were able to use the high-level software usability information our project generated to reliably assess the accuracy & validity of the information collected in the asset mapping trials.Â
This resulted in Project stakeholders:
- Better understanding & confidently defining their own desired data usability and determining accurate estimates of resources required for a Full-scale Project.
- Confidently specifying the service parameters for a Full-scale Project and coordinating an effective new collaborative Project approach with the Solution Provider.