Client
Toronto Parking Authority
Client Service Lines
Off-street Parking Management
On-street Parking Management
EV Services
Bike Share Services
Sprint Solution
Priority Sequencing Sprint
Service Portfolio Priority Sequencing Sprint
Toronto Parking Authority (TPA) was looking to initiate their vision of using mobile app technology as a driver for upgrading & modernizing the majority of their parking, service management and processes across all 4 distinct service lines.
Objectives
Optimally prioritize resources & budgets among two dozen projects. Unfortunately they hit a few roadblocks in the form of multiple stakeholders, process interdependencies, and a high degree of inevitable software customization.
Action Taken
Engaged the participating stakeholder groups in a Service Portfolio Priority Sequencing Sprint designed to help them:
Avoid conflicts arising from misaligned definitions & competing expectations.
Ensure all operational perspectives were taken into account, preventing any misunderstanding of each Team’s unique service scenarios & needs.
Outcomes
Comprehensive & cohesive Digital CX and Project Portfolio insights enabled Operations Teams to confidently coordinate & prioritize their multitude of competing project and software priorities. And obtain further funding for those same projects from board-level Strategic stakeholders.
