Project Client
Toronto Parking Authority
Project Champions
VP of Operations
CIO
Project Stakeholders
On-Street Parking Program
Off-Street Parking Program
EV Charging Station Program
BikeShare / Micromobility Services
Information Technology
Finance
Service Operation Center
Senior Management
Off-Street Parking Program
EV Charging Station Program
BikeShare / Micromobility Services
Information Technology
Finance
Service Operation Center
Senior Management
Innovation Project Portfolio Alignment
Toronto Parking Authority (TPA) was looking to upgrade & modernize their portfolio of parking & service management projects across 4 distinct service lines.
Situation
TPA’s VP of Operations & CIO were looking to optimally prioritize resources & budgets among two dozen projects. Unfortunately they hit a few roadblocks in the form of multiple stakeholders, process interdependencies, and a high degree of inevitable software customization.
Action
To address these challenges, TPA engaged the participating stakeholder groups in a Portfolio Sprint project designed to help them:
- Avoid conflicts arising from misaligned definitions & competing expectations.
- Ensure all operational perspectives were taken into account, preventing any misunderstanding of each Team’s unique service scenarios & needs.
Outcome
Through a series of EVO workshops with TPA’s dedicated Service Delivery Operations Teams, several sets of comprehensive & cohesive Digital Customer Experience and Service Delivery Improvement Project Portfolio insights were generated.
Armed with that information, TPA Leadership & Service Delivery Operations Teams were able to confidently coordinate & prioritize their multitude of competing project and software priorities. They were also able to confidently communicate implementation strategies & high-level project needs to obtain further funding for those same projects from board-level stakeholders.
Armed with that information, TPA Leadership & Service Delivery Operations Teams were able to confidently coordinate & prioritize their multitude of competing project and software priorities. They were also able to confidently communicate implementation strategies & high-level project needs to obtain further funding for those same projects from board-level stakeholders.
