Achieve genuinely
customer-centric outcomes.
Collaboration. Engagement.
Satisfaction.
Do more with – and get more out of – the resources that you’re working with.Â
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It’s all about keeping your project stakeholders aligned, engaged & invested in transforming insights into the effective outcomes you anticipate your project will deliver.Â
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Our Team
Paul Alexander Joo
founder & experience designer
I am at your service with over 25 years’ experience as an advisor, trainer and consultant specializing in service & process design and customer growth & engagement strategies across a variety of channels, markets and environments.
Integrating both consulting & coaching strategies, I’ll help you get & stay a few steps ahead of continually evolving expectations.
Together we can transcend “the usual” and make the most of your time, energy & experience.
Miin J. Lim
Service DesignER
I bring over two decades of experience working across diverse ecosystems & contexts as a service designer, project manager and facilitator.
Building on expertise refined from business process design and technology services experience, I guide multi-stakeholder teams to successfully deliver customer-centric service delivery improvement.
Having implemented projects across a variety of service environments and service cultures, I help our clients ensure the optimal alignment of User & Provider needs.